General Returns Policy

Zumali.com is concerned about the satisfaction of all customers, and will allow a return of most products within thirty days of delivery. Returns within this time frame will receive a full refund, but the customer is responsible for initiating the return activity within fourteen calendar days of receipt of the item. Returns and refunds are made strictly through an authorized Customer Service agent, and all such transactions must occur within two months of the order date. Shipping charges are also refunded on all returns that arise from an error on the part of Zumali.com.

All returns must be accompanied by the original product packaging, but if the return is due to customer error the items must be unopened and unused. Ordering of the wrong product, brand name, color, or scent are allowable returns, but these too must be unopened and in their original packaging. Shipping on such returns must be paid by the customer.

All returns must include the following items and information:

•    Order number
•    Return authorization (obtained from the customer service)
•    Reason for the return

Packaging of the materials for return must be secure and prevent any damages from occurring during the shipping process. Zumali.com also recommends that all returns are sent with delivery confirmation, registration, or insurance as well.